SHIPPING AND CRATING INFORMATION
At Ukama Gallery, we proudly offer worldwide shipping and are committed to providing accurate shipping quotes upon request. Our goal is to ensure safe, secure, and timely delivery, with the best packaging and shipping methods tailored to your needs.
We collaborate with trusted third-party professionals for crating and shipping, ensuring that each item reaches you safely, no matter where you are located. We always provide upfront pricing, allowing you to plan accordingly.
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Shipping Costs:
Shipping and crating costs are based on destination, package dimensions, weight, and the insured value of the item. Quotes provided are valid for two weeks. A new quote may be needed after that time period. To request a quote, please get in touch with us!
Taxes, Duties & Fees:
When shipping outside of Canada, no GST/PST will be applied. For Canadian domestic shipments, HST applies to provinces that already have it, while other applicable taxes are charged by province. For shipments within British Columbia, both PST and GST will apply.
When shipping to the United States, Artwork is not subject to duty. U.S. Customs may impose extra fees (e.g. Tariffs/Merchandise Processing Fee/Customs Clearance) based on the value of the item, which the gallery is not responsible for and must be paid by the recipient. Local taxes will also apply.
For international destinations outside of North America, additional taxes or duties may be applied by your customs office. Please check with your local customs authorities for further details.
Customs:
Occasionally, USA or International Customs may hold packages for inspection. While this is beyond our control, we work with customs to expedite the process. There may also be documents or personal information requested to clear your package.
Your Shipping Details:
If your shipping address is different from your billing address, please let us know.
Note that courier services do NOT ship to P.O. boxes, so please provide a physical address.
Estimated Delivery Date:
Delivery times are estimates and are subject to delays caused by weather, customs, or high shipping volumes. We cannot guarantee specific delivery dates.
Returns & Exchanges:
Please note that all purchases are final, and shipping charges (including any delivery or rush fees) are non-refundable.