SHIPPING AND CRATING INFORMATION
UKAMA GALLERY works with trusted partners to providing accurate shipping quotes upon request. Our goal is to ensure safe, secure, and timely delivery, with the best packaging and shipping methods tailored to your needs.
We collaborate with third-party professionals for crating and shipping, working to ensure that each item reaches you safely, no matter where you are located. We always provide upfront pricing, allowing you to plan accordingly.
Shipping Costs:
Shipping and crating costs are based on destination, package dimensions, weight, and the insured value of the item. Quotes provided are valid for two weeks. A new quote may be needed after that time period due to changes beyond our control. To request a quote, please get in touch with us!
Taxes, Duties & Fees:
When shipping outside of Canada, no Canadian sales taxes will be applied. For Canadian domestic shipments, applicable taxes are charged by province. For shipments within British Columbia, both PST and GST will apply.
When shipping to the United States, original artwork is not subject to duty. U.S. Customs may impose extra fees (e.g. Tariffs/Merchandise Processing Fees/Customs Clearance) based on the value of the item, which the gallery is not responsible for and must be paid by the recipient. Local taxes may also apply.
For Mexico and international destinations outside of North America, additional taxes or duties may be applied by the destination customs office. Please check with your local Customs authority for further details.
Customs:
Occasionally, USA or International Customs authorities may hold packages for inspection. While this is beyond our control, we work with customs to expedite the process. There may also be documents or personal information requested to clear your package. Any costs incurred would be the responsibility of the recipient.
Your Shipping Details:
If your shipping address is different from your billing address, please let us know.
Note that courier services do NOT ship to P.O. boxes, so please provide a physical address.
Estimated Delivery Date:
Delivery times are estimates and are subject to delays caused by weather, customs, or high shipping volumes. We cannot guarantee specific delivery dates.
Returns & Exchanges:
Please note that all purchases are final, and shipping charges (including any delivery or rush fees) are non-refundable.
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